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Monday - Saturday 9am - 5pm
Sunday 9:30am - 4pm
T: 01245 400360

Privacy Policy

Buckhatch Nursery & Garden Centre – Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Buckhatch Nursery & Garden Centre is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

Buckhatch Nursery & Garden Centre may collect personal information which we receive when:

  • you use our website
  • you use our services
  • you contact us or
  • you are a recipient of our services.

We may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact details
  • information required to provide you with a service, and details of our services that you have used
  • your company’s name, your position in the company; the company’s address, company’s email address and telephone number
  • your payment information such as credit or debit card details

Why do we collect this information ?

We collect your personal information to:

  • provide you with services that you may request from us.
  • meet our legal and regulatory obligations.

How do we collect this information ?

We collect personal information:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on our website
  • from publicly available sources: social media, internet services.

We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

People who contact us via social media

When you contact us through social media, messages are stored by the 3rd party site. We use Facebook, Twitter and Instagram. Your details and message will not be passed to any other person or company without your permission.

People who call us

When you call us we do not record or monitor any data given on our phone system.

People who email us

We use GMAIL for our email. Gmail used Transport Layer Security (TLS), this is a security protocol that encrypts email to protect its privacy. TLS is the successor to Secure Sockets Layer (SSL).

Gmail uses TLS by default, but when a secure connection isn’t available (both sender and recipient need to use TLS to create a secure connection), Gmail will deliver messages over non-secure connections.

However, you can configure your TLS setting to require a secure connection for email to (or from) specific domains or email addresses that you list.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Our emails are dealt with by assigned employees to prevent any breach of data. We only use any information contained in your email to deal with your query. We will not hold this data for longer than necessary to answer the email.

Keeping your information safe and secure.

Buckhatch Nursery & Garden Centre is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

Our Service Providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA

How long do we keep personal information ?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at info@bhngardencentre.co.uk You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Cookies Policy

Cookies are tiny text files stored on your computer when you visit certain web pages. At ISC we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To make full use of the online shopping and personalised features on ISC your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features on this website by using them. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes.

Please note that cookies can’t harm your computer. Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies ISC or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Access to personal information

To make a request to Buckhatch Garden Centre & Nursery for any personal information we may hold, we need you to contact us by writing to the address provided below:

Buckhatch Garden Centre & Nursery

East Hanningfield Road

Rettendon Common

Chelmsford

Essex

CM3 8EW

Or by emailing us at info@bhngardencentre.co.uk

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in April 2018